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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Armando Perez

July 16, 2024

1  out of  5 rating by Armando Perez
"This place has gone down hill to the point where I had to switch agents. My family was with this office for about three years and in the beginning everything was great. If I called, someone would answer or if I left a voicemail I would get a callback within 1-2 days. Now, you’ll be lucky to get a call back within the same week. They are incredibly slow to respond and are severely short staffed. And when they do respond, God forbid it’s Ruby that gives you a call back because she is the least helpful, and gives the most generic responses. I could ask the most simple question about my insurance and her response would be “that’s just how it is”. No explanation or details provided! Or if there was an issue with our insurance it was always our fault and never the incompetence of her or the office’s fault, and she would never let me speak with someone else. I guess so she could hide her mistakes. In the end, I ended up switching agents because we just could not handle the terrible customer experience. I recommend anyone reading this review to find a better office, whether you are an existing customer or a potential new customer. The bar is pretty low so it won’t be hard to find a better office than this one."
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June 27, 2024

1  out of  5 rating by kty
"Estoy súper indignada con esta compañía de seguros, comencé pagando 133 de seguro luego lo subieron a 223.56 supuestamente porque no teníamos licencia cosa que ellos ya sabían desde el primer momento y dijeron que no había problemas que cuando tuviera licencia bajaría, luego nos mandaron una baliza de Bluetooth que si la teníamos al mes nos bajaba el seguro, cosa que ya van 3 meses y nada del descuento, hoy llamamos porque ya mi pareja tiene la licencia y dijeron que ellos hiban a procesar toda la información a un equipo profesional y que en 20 dias darán respuesta, para subir el precio al momento lo hacen pero para aplicar supuestos descuentos si se toman su tiempo, en fin no doy menos calificación porque no hay, estoy segura que ese famoso descuento lo aplicaran cuando ya termine el contrato con ellos, por eso no recomiendo esta compañía en lo absoluto...."
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alex hanson

June 20, 2024

5  out of  5 rating by alex hanson
"Very helpful people, went in and asked for help about something that my bank was asking for from my insurance and they did it really fast even sent it to them,"
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February 6, 2024

1  out of  5 rating by dnb
"Avoid this location like the plague. I don't know how well they handle auto insurance or any other policy but when it comes to life insurance, its all over the place. I have never dealt with this much incompetence ever. I have been working with Jalissa since June 2023 trying to get a hold of a life insurance policy that belonged to a deceased family member and I have been getting the run around ever since. December 14 is when I went into office to try and get the ball rolling and every time I finish signing the required forms or providing the necessary documents , its always "we actually need this, or this needs to be done this way". Nothing is ever made transparent on what needs to be done. I was literally told back in December I would be receiving a check in the mail from the life insurance policy but it turns out the check had never been sent. Partially, I blame whatever "Life Company" department Jalissa is dealing with. On the other hand however, i think she could use more training or perhaps increase her knowledge on certain policies/procedures before making promises to me or other clients for that matter. This has been dragged out for way too long and its almost like they do not care, just collecting that paycheck."
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Mariana G

December 30, 2023

1  out of  5 rating by Mariana G
"Terrible customer service called multiple times and left multiple emails about replacing a vehicle and got no where. Spoke with someone named Joselyn and someone named Ruby both were very incompetent and had no idea what they were doing. Coming from someone who knows customer service you can tell by their trembling voice that their office is severely undertrained and no one actually knows how to do their job. They make promises about calling back but will in fact ignore all attempts made to communicate with them. Find a different agent in the area if you’re wanting to have State Farm as your insurance."
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Taylor Watson

November 13, 2023

5  out of  5 rating by Taylor Watson
"Highly recommend Blaine as your agent! He was so helpful by making sure I was able to get the best coverage and the perfect policy for me! He was helpful, patient and took time to explain everything to me so I could make the best decision within my budget. Overall a great experience!"
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Terri Stone

November 6, 2023

1  out of  5 rating by Terri Stone
"I highly DO NOT RECOMMEND this State Farm Agent. Please do yourself a favor and look at others that offer customer service that is far superior. I have been with State Farm for 40+ years and Ryan Klibert has been my agent for 10+ years. I very rarely call their office but recently due to a huge increase in my Homeowners, I had a number of questions. I spoke briefly with Ruby (office staff) who shut me off with a short answer. I followed up our phone conversation with an email with several more questions. Sent the email twice in a week - NO RESPONSE. Emailed agent Ryan Klibert for assistance - NO RESPONSE. Called office, left messages on voice mail - NO RESPONSE. Read the reviews....the good ones are for new customers as the office is very willing to give them service to gain their business. The negative reviews are from existing customers, like myself, who receive no time, no replies and are ghosted when they need assistance. Hope this review helps anyone considering Ryan Klibert as their agent."
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Blanca Cruz

October 26, 2023

1  out of  5 rating by Blanca Cruz
"When I was terminating my policy. I had the worse customer service help, from these people. I had several questions. And at the end, I called so I can transfer to another agent, since these people were not calling me back. Left mesages, they never called back. I called the 1800 State Farm customer service explaining what's going on, they were the only ones that helped at the end. Not a very good customer service in this office Josey Lane and Trinity Mills. I wish I had read some of the other bad reviews about this office."
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Preston Childress

August 30, 2023

5  out of  5 rating by Preston Childress
"Jalissa did a fantastic job at finding me a quote for my home and auto that was extremely affordable and had great coverage limits. I was very impressed at the competitive pricing and friendliness I experienced when trying to find the perfect policy. My experience was superb and I highly recommend State Farm. Thank you!"
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Virginia Barrios

August 30, 2023

5  out of  5 rating by Virginia Barrios
"Joselin was such a great agent! She took her time finding the best quote/price for myself, she was very kind as well. I never even thought of getting an insurance with state farm before because they would usually quote me very high prices, but she definitely helped a lot this time!"
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Marta Elizabeth Tenorio

August 30, 2023

5  out of  5 rating by Marta Elizabeth Tenorio
"Joselin went above and beyond and explained all of my new benefits with great details to help me understand this new policy. I highly recommend going to Joselin at the agency to get you a quote!"
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Yvette Delafuente

August 30, 2023

5  out of  5 rating by Yvette Delafuente
"Exceptional customer service from Joselin! She quoted us for Auto insurance and was so helpful by making sure we were able to get the best coverage for our needs."
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jessica Acuna

August 24, 2023

5  out of  5 rating by jessica Acuna
"Joselin was so helpful in getting us a quote for our auto and home. She has such a great personality and made sure we understood Everything."
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Francisco Villegas

August 18, 2023

5  out of  5 rating by Francisco Villegas
"I was very satisfied with the help I received. I was looking at over $400 a month for 2 cars full coverage with my old insurance company. Denise was able to get me a great deal and cut my insurance nearly in half. She also went above and beyond and explained all of my new benefits with great details to help me understand this new policy. I highly recommend going to Denise at the agency to get you a quote!"
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Brisa Torres Padilla

August 17, 2023

5  out of  5 rating by Brisa Torres Padilla
"Amazing service by Jalissa. She was able to save me money on my autos. She went above and beyond and i ended up getting a life policy also. Would definitely recommend this agency just based on my experience with her."
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jacqueline Gamboa

August 16, 2023

5  out of  5 rating by jacqueline Gamboa
"Madison was awesome!! She made the whole process so easy and efficient. The communication was excellent, Overall the best experience I’ve had!"
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Julyann Munoz

August 16, 2023

5  out of  5 rating by Julyann Munoz
"Madison is awesome! Always makes the time to help out with anything! Super pleased since being insured here."
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Lauren Culp

August 15, 2023

5  out of  5 rating by Lauren Culp
"Madison was great - easy to work with and patient with me while I worked to find the best deal."
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Subin Mathew

July 10, 2023

5  out of  5 rating by Subin Mathew
"We have had nothing short of an awesome experience working with Jalissa Siliezar at Ryan Klibert - State Farm office. She helped us go through all of our different options and maximize our savings. Thank you so much Jalissa for the best customer service and taking the time to go over our new policy very thoroughly and in detail. Would definitely recommend to our friends and family!"
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exavier collins

June 9, 2023

5  out of  5 rating by exavier collins
"Just want to givea big THANKS to Ruby Funez for helping me with both car and life insurance over the pass 2 years she's been good help with any questions I had!!"
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javier ibarra

June 2, 2023

5  out of  5 rating by javier ibarra
"Ruby is awesome!!!!!......She patiently answered all my questions and helped me understand the policies exactly as I needed and within my budget. Best insurance experience overall. I will be switching to the Carrollton location because of her."
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Алексей Меткий

April 29, 2023

1  out of  5 rating by Алексей Меткий
"The worst State Farm agent I have ever seen! They didn’t respond for mail, calls, messages at all. They promise to call you and didn’t do this. They changed the price of insurance 3 times for 2 months. And every Time price does up. No recommendations for this office"
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Natalie Torres

April 14, 2023

5  out of  5 rating by Natalie Torres
"This office is great! Overall a great experience and Madison made it so easy for me. She was patient and explained everything to me. I appreciated that!"
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Gavin Rodriguez

April 7, 2023

1  out of  5 rating by Gavin Rodriguez
"I’ve been with this office for about 2 years now, never had an issue. But recently had an issue with with them come up and it takes forever for them to callback. I called and emailed multiple times daily and didn’t get a response until almost two weeks passed from the first time I called. This place is understaffed and needs to hire more people pronto. I’ll stay for now since this is the 1st major issue I have with this office but if things continue and the customer service quality doesn’t improve I’m definitely finding a new State Farm office and I would recommend anyone reading this review to do the same."
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Michael Stiver

March 24, 2023

5  out of  5 rating by Michael Stiver
"I just arrived to Texas from California. Walked-in this State Farm office so I can continue the process of registering my truck. Jalissa came up to assist me. She was a fantastic help going over multiple topics, taking her time making sure my move here is going fluently. Without hesitation was willing to help save extra money by bundling my renters insurance on top. Very professional, knowledgeable lady who does great work for her company!"